Our Policy on Cancellations & Failure to Attend

We strive to render excellent dental care to you and the rest of our patients. Short notice appointment cancellation, failed attendance or late arrival (of more than ten minutes) disrupts service for other patients and our staff.  When an appointment is scheduled, that time has been set aside exclusively for you and when it is missed, that time cannot be used to treat another patient.

  1. We require that you give our office 48 hours notice in the event that you need to reschedule your appointment. This allows for other patients to be scheduled into that appointment.
  2. If you miss an appointment without contacting our office within the required time, this is considered a missed appointment.
  3. A fee according your assigned appointment hour(s) will be charged to you (100,000 IDR/hour)